Delta Still Struggling to Restore Operations After Faulty Software Update

The aftermath of a faulty software update continues to plague Delta Air Lines, as the airline struggles to restore operations more than four days after the incident. The widespread disruptions have prompted U.S. airline regulators to launch an investigation into Delta’s handling of the situation.

Transportation Secretary Pete Buttigieg took to social media to announce the investigation, citing the need to ensure that Delta is following the law and taking care of its passengers amidst the continued chaos. With an outsized portion of canceled and delayed flights, Delta is facing significant challenges in getting back on track.

As of Tuesday morning, Delta accounted for a staggering 440 out of 654 total flight cancellations within, into, or out of the U.S., according to data from FlightAware. The airline also led in the number of delayed flights, further exacerbating the travel woes for passengers.

In a statement to travelers, Delta acknowledged the complexity of the situation, noting that while crews are fully staffed, a critical operational system requiring manual support is causing delays in flight operations. Buttigieg reportedly spoke with Delta CEO Ed Bastian to address the high number of cancellations and remind the airline of its obligation to provide refunds to affected passengers.

The investigation and ongoing disruptions highlight the severity of the situation for Delta and the impact on global air travel. Passengers are advised to stay informed and seek alternative travel arrangements as Delta works to resolve the issue.