Travel Chaos Continues: Expert Advice for Affected Passengers

Travellers worldwide are facing a second day of chaos following a global IT outage on Friday. With more than 300 flights to and from the UK canceled and many others experiencing significant delays, passengers are left stranded and frustrated.

Travel expert Simon Calder has offered his advice for affected passengers, explaining that compensation is not payable for flight delays or cancellations in extraordinary circumstances like this IT outage. It’s a scramble for remaining seats on flights, with limited availability this weekend.

Calder emphasized that airlines are obligated to get passengers to their destination as soon as possible under air passenger rights rules within Europe. Package holiday companies offer more protection than DIY trips, ensuring travelers can still book alternate holidays.

For rail passengers facing cancellations and delays, refunds and compensation are due, with a full refund provided for canceled journeys. Port of Dover authorities are dealing with displaced airport passengers, advising customers to have their crossings booked in advance and documents ready for quick processing times at border controls.

Despite the challenges, Calder assures travelers that rules are in place to protect them and urges them to follow the necessary steps to claim refunds and compensation. As the world navigates through this IT outage crisis, affected passengers are encouraged to stay informed and proactive in seeking assistance.