Home Business British Gas cannot help after the death of a spouse | ...

British Gas cannot help after the death of a spouse | Consumer relations ThePipaNews

ThePipaNews

I manage a house in a park and try to help 80 year old VP in her dealings with British Gas, as she is struggling after the death of her husband.

Although the company was informed of the death in March, it appears her bills are still being emailed to his account that she cannot access.

She does not use the internet and has requested paper billing, but nothing has happened. I called the bereavement team but they couldn’t help as it says it’s a British Gas Evolve account. I have not been able to find a contact for Evolve. I’ve emailed everyone I can think of and followed up by sending hard copies to its complaints department, still no response.

This has sent her into a panic because, despite my assurances that she is paying a direct debit, she is afraid she may be cut off because she can’t track her usage.

Nor can I assure her that she will get a £400 discount off her government energy bill this winter.
CO,
Box Hill, Surrey

Another complaint about terrible customer service from a major energy supplier.

VP’s situation is likely to have been complicated by the closure of Evolve, which was a short-lived online brand run as a separate business by British Gas owner Centrica.

When it closed all Evolve accounts became regular British Gas but without access to her husband’s emails you don’t have the paper trail.

After we chased Centrica, it got in touch with the VP and says it has updated her account details: “We have also taken her meter readings and arranged for paper statements to be sent to her, as requested.”

The VP’s request was simple and the uncertainty surrounding her account added unnecessary anxiety at a time when she was already concerned. Companies need to get better at this.

We welcome letters but cannot respond individually. Email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please enter a daytime phone number. Submission and publication of all letters are subject to our terms and conditions.

RELATED ARTICLES

Lamont leads the polls as votes begin to come in for CT Governor’s Race – NECN ThePipaNews

ThePipaNews The votes keep coming in and it looks like incumbent Ned Lamont is leading in the polls. Less than 5% of votes are currently...

McDonald’s bans Mcflurry plastic spoons in favor of paper ones ThePipaNews

ThePipaNews McDonald's has announced that it is making a huge change to its McFlurry offering. The fast food chain is removing plastic spoons...

Meet Maxwell Frost, the ex-Uber driver on the verge of becoming the first Gen Z member of Congress ThePipaNews

ThePipaNews Sign up for the Inside Washington daily email for exclusive US coverage and analysis delivered to your inboxGet our free Inside Washington emailMaxwell...

What could the results of the mid-term elections in the United States mean for Donald Trump? ThePipaNews

ThePipaNews Donald Trump does not appear on the ballot in the midterm elections in the United States, but the ex-president still looms.Rejected by the...

Decision to extend the deadline for the Northern Ireland election ThePipaNews

ThePipaNews Northern Ireland Secretary Chris Heaton-Harris will make a statement to the House of Commons amid pressure to push back the deadline to allow...

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Latest

Foreign Minister Bilawal Bhutto is grateful to everyone for their help in a difficult situation ThePipaNews

The Pipa News Foreign Minister Bilawal Bhutto Zardari speaks at a ceremony in Karachi appreciating the efforts of the UN Secretary-General in difficult times...

Imran Khan is knocking on the doors of the establishment from all sides: Faisal Vawda ThePipaNews

The Pipa News Lahore: Former PTI leader and close associate of Imran Khan, Faisal Vawda says that Imran Khan keeps knocking on the...

Dollar 2 rupees 28 paise cheaper at Interbank – Public News ThePipaNews

The Pipa News The dollar loses on the interbank market. According to the details, the value of the Pakistani rupee started to improve, the dollar...

Zoom plans to cut nearly 1,300 jobs and CEO will cut salary by 98%. ThePipaNews

The Pipa News Zoom announced on Tuesday that it would cut about 1,300 employees, or about 15 percent of its workforce, becoming the latest...

“I am a Muslim myself,” Rakhi told reporters ThePipaNews

The Pipa News Lahore: (Web Desk) Bollywood dancer and actress Rakhi Sawant stopped Indian journalists from speaking out against Muslims.According to Indian...

Sherry Rehman publicly appeals for help for earthquake survivors in Turkey and Syria ThePipaNews

The Pipa News ISLAMABAD, (UrduPoint/Pakistan Point News - February 8, 2023): Federal Climate Change Minister Senator Sherry Rehman appealed to the public on Wednesday...

Recent Comments