WALMART will be remodeling its stores for a whopping $75 million as departments expand, but shoppers who hate self-checkout won’t be as thrilled.
The remodeling projects include expanding Walmart’s pickup, delivery and express delivery services.
The express service delivers your groceries to your home in just two hours compared to other food delivery services.
Twelve stores across West Central Ohio will undergo remodeling projects, which Walmart hopes to complete by late fall.
The stores will have a fresh look with new paint, signage, lighting and flooring.
Bathrooms and nursing rooms as well as the Vision Center will be updated and departments will be expanded to offer summer goods all year round.
Walmart will also expand its self-checkout stations, which customers may love or hate.
While self-checkout can be more efficient, the machines can cause more trouble than they’re worth.
An Arizona consultant said Walmart has been specifically linked to poor customer service when it comes to self-checkout monitoring.
Sandra Barger exclusively told The US Sun that “there was a particular Walmart here in Tucson that I got a lot of customers [from] … that’s an average of two to three a week.”
These clients were charged with petty theft, even when they didn’t mean to steal anything.
Barger heard the same story over and over — “they forgot to scan something very small,” she said.
The advisor believes some stores should do a better job of monitoring and assisting their shoppers at self-checkout, so shoppers don’t end up in this mess.
Walmart previously told The US Sun: “Addressing shoplifting is a challenge for all retailers, including Walmart. To help, we continually invest in people, programs and technology for stores that combat this problem.
“If customers have questions or are having difficulty using our self-checkout registers, we encourage them to ask for help from our staff who manage that area.”
Speaking about the store remodel, a Walmart spokesperson told the Dayton Daily News that the projects are moving quickly.
Jessica Villanueva, a regional manager for Walmart told the store:
“These stores serve a large number of rural communities, so whether someone is shopping in-store, online, via mobile or Pick Up, our brick-and-mortar stores play an important role in fulfilling those orders.
“These investments will make it easier for our stores and employees to get customers what they want, when they want it.”
Walmart hopes these projects won’t disrupt customers too much while the stores are under construction.
Felicia McCranie, director of corporate affairs and global communications at Walmart, told the store:
“We know that some disruptions are unavoidable when remodeling a store, but we do our best to reduce or eliminate customer friction as much as possible,
“Including temporary signing, relocation of services and extra employees working on the floor to direct customers.”